Handmade in the UK


Terms & Conditions


PRICE
As stated next to the item, we reserve the right to change without prior notice.


PAYMENT METHOD
We accept Visa, MasterCard, Delta and Switch


DELIVERY
We do our very best to despatch orders within 5 working days, unless a particular product is out of stock we will then contact you. Most items on the site are held in stock and we will always attempt to adjust the site if stocks run out. If an item is out of stock we will despatch the rest of your order and the out of stock item will follow.


DAMAGED OR MISSING ORDER?
If your order is damaged in transit or goes missing we will make enquiries with the postal service . Please allow up to 14 days for a resolution.


RETURN POLICY (All shoes EXCEPT Personalised Shoes)
If you would like to return your shoes, we will be happy to exchange them for a different design or size as long as they are unworn and in their original packaging.  Please return within 28 days of purchase.


RETURNS FOR Personalised Shoes
We cannot exchange or refund Personalised shoes as they are made to order and are no good to anyone else! We would only refund or exchange these if there were a manufacturing fault.

 

REFUNDS
As long as they are unworn and in their original packaging, you may return your goods within 28 days of purchase and we will refund you if they are unsuitable.

 

Faulty Items
It is VERY rare for there to be any faults with Daisy Roots products - we pride ourselves on this fact! However, occasionally, faults do occur. If you feel that there is a fault in any product you buy from Daisy Roots, please contact us and we will sort it out for you as soon as possible!

 

IMPORTANT INFORMATION
Please remember that Daisy Roots shoes are not to be used in wet areas as it affects the leather and ruins the shoes.


DATA PROTECTION AND PRIVACY
It is our policy never to sell or pass on your name and address to other organisations. You will never receive "junk mail" as a result of ordering from Daisy Roots.


SECURE ONLINE ORDERING
All Daisy Roots online purchases take place in a safe environment using the latest security technology to protect our customers. Your information is encrypted by Secure Hosting to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology – this means your personal information is always secure and encrypted. Most web browsers above version 3 support this security.